Facebook requires that you comply with some simple rules when using the “Send to Messenger” widget. These guidelines are meant to make sure that you provide a good experience to your customers, and your Add to Cart Widget use is appropriate.
1. Check the position of the widget
The “Send to Messenger” widget must be positioned directly below your primary add to cart button. No elements are allowed between the add to cart button and the “Send to Messenger” widget.
So if you have other marketing elements like count-down timers, etc, these must be displayed below the “Send to Messenger” widget.
Carts Guru automatically loads the “Send to Messenger” widget below the Add to Cart button, but sometimes you might need to adjust its position.
How to specify a specific position
2. Let your customers know what they sign up for
Facebook requires you to provide a good experience for your customers. Letting them know why they are opting in is primary to this requirement.
Carts Guru adds an informative text below the “Send to Messenger” widget. This textbox should be used for informing your customers what kind of notifications to expect when they sign up through the widget.
Please make sure you verify that this text is clearly visible and contains the necessary information.