Here’s how automatic phone calls work, step by step:

  1. Your customer service representative receives an automatic call with a message like "Hi, you will talk to John Smith who is trying to buy a cup for 10 dollars. PRESS 1 TO TALK, PRESS 2 to LISTEN THE MESSAGE AGAIN".
  2. He or she presses 1.
  3. The customer’s phone rings.
  4. Connection is established!
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